Contact details
•
Business: [Business name]
•
Registration number: [registration number]
•
Address: [physical and postal address]
•
Information Officer: [name], support@fieldcompetent.com
The Information Regulator’s guide
The Information Regulator publishes a guide on how to use PAIA and POPIA. It is available at inforegulator.org.za, or from the Regulator: JD House, 27 Stiemens Street, Braamfontein, Johannesburg.
Records we hold
•
Account records: email address, country, sign-in method, account dates.
•
User records: what each user records in the app (firearms, licences, ammunition, sessions, hunts, maintenance, photos, notes).
•
Subscription records: Premium subscriptions, renewals, cancellations and refunds (no card details).
•
Feedback records: messages users send through Feedback and ideas, and our replies.
•
Business records: company, tax and accounting records; contracts with service providers.
•
Technical records: security and error logs.
Records available without a request
This manual, the privacy notice and the terms of use, on this website. Your own records: Settings → Export my data.
Personal information we process (POPIA section 18)
The purposes, categories of information and people, recipients, cross-border transfers and security measures are described in the privacy notice, which forms part of this manual.
How to make a request
•
Complete Form 2 (Request for access to record), available from the Information Regulator, and email it to support@fieldcompetent.com.
•
Say which record you want, how you want to receive it, and, if you ask on someone else’s behalf, in what capacity.
•
We reply within 30 days. Fees, where they apply, are those set in the PAIA regulations.
•
We may refuse a request on the grounds set out in PAIA, for example to protect another person’s privacy. We will give reasons.